1. How do I find one of your locations?
To find one of our locations visit one our
locations page near you complete with hours and maps.
2. How do I apply for a job?
Simply go to our
locations page and apply today. We would love to have you as part of our team.
3. Can I pay my bill in one the locations?
You sure can! You can pay your bill with credit/debit card as well as cash. Come by today and we will assist you with this.
4. How much does it cost to add a line to my account?
You can add a line to your account for as little as $9.99 to your Family Talk Plan. Come by today and we will get a line added to your account today!
5. What is U-verse ? Can I get it where I live?
AT&T U-verse uses fiber technology and computer networking to bring you advanced television, high speed internet and digital home phone service. Geographic and service restrictions apply, so come into your nearest NewWave Link
locations to check your eligibility.
6. Why can’t I purchase wireless products and wired services on the site?
We want you, our customer, to be fully satisfied in their purchase. We believe that offering a hands on experience in one of our
locations by Retail Sales Associate will provide this. In the ever changing industry of technology it is always wise to get expert advice. Our Retail Sales Associates are trained and knowledgeable to you this experience. We do offer accessory purchases online.
7. How can I tell if I’m eligible for an upgrade?
Come into one of our
locations today to check your upgrade eligibility.
8. What is your return policy on phone and accessories?
HANDSET RETURN POLICY (excluding iPhone):
You can receive a refund or 1 exchange within 30 days from purchase with this receipt and original packaging.
To receive a full refund or exchange, merchandise should be in like-new condition with no visible damage.
A $25 re-stocking fee will be charged for each missing component.
All handsets must be returned to original place of purchase.
Charges for wireless services, features, activation fees, taxes and surcharges are not refundable, transferable, exchangeable, and cannot be redeemed for cash. IPHONE POLICY: New Apple-branded equipment is covered by Apple's one-year limited warranty; AT&T does not support warranty exchanges.
iPhone devices cannot be insured through Asurion.
There is a 10% restocking fee on all returned handsets.
For repair or replacement of iPhone device, contact Apple by visiting an Apple store, calling 800-MY-IPHONE, or visiting the Apple Support Website.
This device cannot be swapped out in an AT&T location.
ACCESSORY RETURN POLICY: You can receive a refund in the first 10 days from purchase with this receipt and original packaging.
To receive a full refund or exchange, merchandise should be in like-new condition with no visible damage.
A $25 re-stocking fee will be charged for each missing component.
You can exchange accessory 1 time in the first 30 days for equal or greater value.
All Accessories (excluding Otterbox and 2Wire modems) carry a 90 day warranty for manufacturer’s defects.
All cash refunds will be returned in the form of a check within 30 days from date of return.
9. How do I set up my voicemail?
Press and hold “1” key on your phone and follow the instructions to get your voicemail setup.
10. How do I access my voicemail?
After you have setup your voicemail, press and hold “1” to access your voicemail from you wireless device.
11. Can I get on the internet with my phone?
Most of the current phones will allow you to access the internet. You will have to have a data plan on your phone which starts as low as $15.00 per month.
12. What is the AT&T Customer Service number?
If you have questions we would love for you to come by or call one of our
locations. If you simply can’t come by you can call AT&T at (800) 331-0500 or 611 from you wireless device.
13. How do I check my minutes?
Dial *MIN# (*646#) from your wireless device.
Press the SEND key.
A text message detailing your minute usage will be sent to your phone.
14. How do I check my data and text messaging usage
Dial *DATA# (*3282#) from your wireless device.
Press the SEND key.
A text message detailing your data usage will be sent to your phone.
